ご指摘やご意見への「お返事」

Responses to comments and opinions

One customer liked our all-in-one gel product, but made the following comments:

"The problem is the packaging. There are warnings written on the box, but I can't read them. I don't know the ingredients or how to use it . It's a fancy box, but that's it. How do you use it? What are the warnings? Who designed it like this?
Grey box with white lettering and a rough, matte finish.
So I'm still feeling my way around, not really knowing how much I should apply, whether it's okay if I use an electric shaver that isn't suitable for wet shaving, whether I need to rinse it off after shaving, how to deal with allergies , etc.
I don't think the quality is bad, but I can't say for sure whether I can recommend it or not."

I will answer your question.

-The packaging box was designed by an in-house designer with an emphasis on a stylish feel.
The person who hired you is our company representative, so we apologize for the inconvenience.
The person himself says that it is certainly difficult to read for people with presbyopia.

・There are three ways to use it. Please see the page below.
https://gacosme.com/pages/beginner

-Currently, it seems that electric shavers can be used without any problems, both dry and wet, but please be careful not to get moisture into the gel.

Regarding allergies, we have not received any reports of skin allergies, but it seems that there are food allergies to kiwi fruit. However, this is only as a food.

*There is a limit to how much of the above can fit in a box, so next time we will include instructions on how to use it, so thank you for your understanding.

Back to blog

Leave a comment

Please note, comments need to be approved before they are published.